Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Panorama City respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe when you visit our website or call us for help. We keep things simple and straightforward, just like our service.

Information We Collect

When you contact us for water damage restoration, we collect the details you share with us. This includes your name, phone number, email address, and the service address where you need help.

If you fill out a form on our website, we collect the information you type in. We also collect basic technical data automatically, like your IP address, browser type, and the pages you visit on our site. This helps us understand how people find and use our website.

How We Use Information

We use your contact information to respond to your request, schedule your service, and keep you updated on the work we're doing at your property.

We also use your information to improve our website and services. For example, we may review which pages are visited most often so we can make them more helpful. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking tools to make your browsing experience smoother. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us for help.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how visitors use our website. These tools collect anonymous data such as how many people visit our site, which pages they view, and how long they stay.

We may also use third-party services for scheduling, customer communication, or advertising. These providers have their own privacy policies, and we encourage you to review them if you have questions.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share your information only when it's necessary to provide the service you requested, such as sharing your address with our technicians or scheduling partners.

We may also share information if the law requires it, or if we need to protect the rights, safety, and property of our business, our customers, or others.

Data Retention

We keep your personal information only as long as we need it to provide our services, comply with legal requirements, and resolve any issues that come up. When your information is no longer needed, we securely delete or destroy it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to your data, and regular reviews of our security practices.

No method of sending data over the internet is 100% secure, but we work hard to keep your information safe. If you have concerns, please contact us using the details below.

User Rights

You have the right to ask us what personal information we have about you, and to request a copy of it. You can also ask us to correct any mistakes or delete your information.

If you live in California, you may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, just call or email us. We'll respond promptly and help you out.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please reach out. We're here to help.

You can call us at (833) 321-7153 or visit our website. We'll get back to you as soon as we can.

Contact Us About Privacy